Getting Paid with Stripe: Host Setup Guide

To receive your monthly earnings and process payments securely, all Hosts are required to set up a Stripe account. Stripe is our trusted global payment partner, ensuring your funds are handled with bank-grade security and deposited directly into your bank account.

Important Note: To ensure a seamless booking experience, your listing will remain hidden from the map until your Stripe account is fully connected. This preventative step guarantees that Guests can book their stay without technical interruptions or payment errors.

Why This Matters

Setting up your Stripe account activates your Financial Hub. Without it, the platform cannot verify your banking details or initiate your payouts. By using Stripe, you benefit from:

• Automated Payouts: No manual invoicing is required; your earnings are handled on a regular monthly schedule.

• Enhanced Security: Your sensitive banking information is stored by Stripe (a PCI Level 1 Service Provider), not on our platform.

• Transaction Transparency: You can track every booking payment, fee, and payout in real-time.

Customize Your Billing Statement

To reduce confusion and prevent potential payment disputes, we recommend updating your Stripe Statement Descriptor.

• Action: In your Stripe settings, change the descriptor to your Park Name (e.g., "SUGAR BUSH ACRES") or your Business Name.

• Benefit: When guests see your specific name on their credit card statement instead of a generic code, they recognize the charge immediately, preventing accidental chargebacks.

How Payouts Work

We handle all the payment processing and security so you don’t have to worry about cash or manual transfers.

• Frequency: Payouts are issued on a monthly basis.

• Timing: Your earnings will be processed and issued by the 7th of each month.

• Reporting: Track all your bookings and upcoming payouts directly through your Stripe Dashboard.

How to Get Started & Update Info

You can access your payment settings at any time to set up or revise your information:

1. Click the Notification: Click on the message alert at the top of your screen regarding the requirement to set up Stripe.

2. Use the Drop-Down Menu: Alternatively, click on your profile name and select Stripe Dashboard from the drop-down menu at any time to update your details.

3. Follow the Prompts: Follow the secure on-screen prompts to enter your business or individual details.

4. Confirm: Once redirected back to our platform, check for the "Status: Active" badge to confirm your setup is complete.

Pro Tip: The Automatic Payout Safety Net

When setting up your Stripe account, ensure your payout schedule is set to "Automatic" rather than "Manual". This ensures that once our platform releases the monthly funds by the 7th, Stripe immediately begins the transfer to your bank without you needing to log in and click "Withdraw".